What’s your Return & Exchange Policy?

If you are not satisfied with your order, you are welcome to return or exchange your items within 30 days from when your order was delivered. All items must be unwashed and unworn. To get a return or exchange started you can email us at help@shopislandtides.com with your full name, order number, and reason for return.

Note: Returns will have a $5 Shipping & Handling Fee deducted from the refund total. All Exchanges are Free of Charge.

The following items are considered final sale and are not returnable:

• Hats
• Stickers
• Gift Cards
• Mystery boxes

All items being returned or exchanged must be unwashed, unworn, and have zero odor (perfumes, cologne, deodorant, smoke, Febreze, detergent, etc.) and be returned in the original condition it arrived in. To insure satisfaction we inspect every return we receive. We reserve the right to deny any returns that have been worn, washed, have smells, or have hair including human or animal. Any returns deemed unsuitable for resale will be donated to local non-profit organizations. Please note, if your item is deemed ineligible for the above reasons and you want it back, you are responsible for the return shipping costs to have it sent back to you.

All sales are final on all Mystery Boxes; these items are ineligible for returns or exchanges.

Gift Card Returns: All Gift Card sales are final and can not be returned or refunded.

Returns Lost in Transit: We are not responsible for returned items that are lost with a carrier and not physically received by us, as we are unable to verify the quantity and quality of the items returned to us. If you send a return to us that is lost in transit we will only issue store credit for the returned item if tracking shows it was in transit to our warehouse. 

Refund Information: All credits for returns will be applied directly to the original form of payment. If a prepaid gift card was used to place your order and a return was processed, the funds will be returned to the prepaid gift card. Refunds are processed back to your original form of payment regardless of what was used. If you no longer have the prepaid gift card or the card has expired, you will need to contact the card provider for options.